Expectations for automotive service have changed. Customers want flexibility, speed, and the ability to manage their vehicle on their own schedule. To meet these expectations, Carzone Auto Center implemented the Autlio smart key locker, enabling truly 24/7 vehicle drop-off and pick-up.
The result is an automotive service that operates around the clock — without queues or restrictive opening hours.
What is a smart key locker and how does it transform automotive service?
A smart key locker, also known as a smart locker, is a self-service solution that allows customers to:
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leave their car keys for service
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collect their keys at a time that suits them
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pay for services digitally
All of this happens without direct interaction with service staff and independently of business hours. The Autlio solution seamlessly combines the key locker, payments, and information flow into a single system.
Customer perspective: more freedom, less waiting
For Carzone customers, the smart key locker primarily means time savings and flexibility.
Vehicles can be dropped off or collected:
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early in the morning before the workday
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late in the evening after a long day
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or even at night, for example at 2 a.m., when unexpected situations occur
In addition:
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payment is completed during the same process
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there is no need to wait at the counter
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customers don’t need to adjust their schedule to opening hours
Service perspective: automated and streamlined operations
The Autlio smart key locker improves not only the customer experience but also makes internal automotive service processes more efficient.
For the Carzone team, this means:
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technicians immediately see which vehicles have arrived
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all necessary information is already available in the system
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payments are completed or correctly recorded
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work can begin faster and without interruptions
The solution works both with advance bookings and unannounced arrivals, including vehicles delivered by tow trucks.
A practical step toward future-ready automotive service
Carzone’s experience shows that a smart key locker is not just an added convenience, but a strategic tool that helps to:
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improve the customer experience
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reduce service desk congestion during peak hours
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offer services beyond traditional opening times
A smart locker enables automotive service providers to be available exactly when customers need them.
Want the same solution for your automotive service?
If you want your automotive service business to offer 24/7 vehicle drop-off and pick-up, reduce queues, and streamline daily operations, the Autlio smart key locker is ready to support you.
👉 Contact us to discuss how a smart key locker can be tailored to your automotive service needs.
Autlio – smart key solutions for modern automotive service. 🚗🔑