BM Auto has taken a significant step in digitalizing Estonian car services – a new car service key locker was opened in Tallinn, allowing clients to bring their car for service and pick it up fully self-service and 24/7.
The solution developed by Autlio makes the key handover and collection process flexible, fast, and secure. This means that coming for service no longer depends on the administrator’s working hours, queues are reduced, and the entire process becomes significantly more convenient for the client.
How does Autlio’s key locker work?
The process is familiar and fast for the user:
📲 The client scans a QR code from the key locker screen
🔐 The corresponding door opens
🔑 Keys can be securely handed over or collected
🚗 The car can be dropped off and picked up at a time that suits the client, 24/7
In addition to physical handover, Autlio’s software offers significant added value:
✔️ Clients can digitally sign handover protocols or agreements
✔️ The workshop can issue invoices directly within the system
✔️ Payments can be made in several ways: bank link, invoice payment, Google Pay, or Apple Pay
✔️ Once payment is received, the corresponding door in the key locker opens, and the client can collect the keys
This means that the entire service supply chain – handover, signing, invoicing, and release – has become fully digital and contactless.
Why is such a solution necessary?
According to BM Auto, the biggest concern was the bottleneck in key handover and release, which only occurred on weekdays.
This meant that:
– queues formed in the mornings
– clients had to arrange their day according to the workshop’s opening hours
– late-night or early-morning handovers were not possible
– the workload of workshop staff increased
The new key cabinet solves all these problems:
✅ The car can be brought for service or picked up at any time
✅ Queues disappear
✅ The administrator’s workload decreases
✅ The entire process becomes secure, documented, and digital
✅ Payments and signing occur conveniently before key release
Autlio’s role: how was the solution developed?
BM Auto approached Autlio with the desire to solve three main problems:
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The need for 24/7 access to avoid time restrictions for clients.
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Security – key security and controlled access.
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A simple and user-friendly process, suitable for daily service.
Autlio developed a solution where:
✔️ The key cabinet doors open based on a mobile QR code and payment confirmation
✔️ Invoices and contracts are prepared and signed digitally
✔️ Payments can be made through all popular channels
✔️ The system is compatible with the workshop’s existing processes
✔️ Installation is quick, and the key cabinet is suitable for both indoor and outdoor environments
Autlio’s solutions are already used by over 150 companies in Estonia – and now a new level of car service has been added.
BM Auto’s comment
“Key handover and collection was the biggest bottleneck for us. Clients are not always able to come during working hours or wait in line at the counter. Autlio’s key cabinet made the entire process seamless – the client can drop off and pick up the car exactly when it suits them. This is a win for both the client and our team.”
— BM Auto representative
Comment from Autlio
“Car service is one of the areas where client time flexibility is particularly important. BM Auto’s decision to switch to a smart key cabinet shows how much technology can improve everyday services. Digital signing, e-invoices, and secure release form a comprehensive and efficient solution.”
— Kenno Kink, Founder of Autlio
What are the benefits of a smart key locker?
✨ Convenience for the client – 24/7 self-service
✨ Fewer queues at the workshop
✨ Secure key storage
✨ Signal-proof interior protects car keys
✨ Digital signing and invoicing
✨ Payment options: bank link, Google Pay, Apple Pay, invoice
✨ Reduced staff time
✨ Increased client satisfaction
✨ Service management becomes transparent and digital
Autlio makes Estonian services smarter – one automation at a time.
Do you want a similar solution for your company?
👉 Contact us and we will find a suitable locker or self-service solution for your service.