Today’s car owners don’t want to plan their lives around service center opening hours. Work schedules vary, days are long, and waiting is frustrating. That’s exactly why Hiteh Autocenter decided to take a step that makes the automotive aftersales experience simpler, more flexible, and more modern.
The solution was the Autlio smart kiosk machine – an automotive self-service system that enables vehicle key check-in and check-out completely independent of opening hours.
A Common Problem in Automotive Aftersales
Traditional key handover creates challenges for both customers and service teams:
-
customers must arrive at a specific time
-
queues and waiting are common
-
keys are sometimes left in “temporary” or unsafe locations
-
information is shared verbally or on paper
-
service work cannot begin until keys are physically handed over
Hiteh wanted to move away from all of this.
The Solution: A 24/7 Self Service Kiosk Machine
The Autlio kiosk machine allows customers to drop off and collect vehicle keys exactly when it suits them:
-
before the workday starts
-
after business hours
-
completely outside standard opening times
This is not just a locker, but a complete electronic kiosk solution designed for automotive self-service, where:
-
keys are securely stored
-
every action is digitally tracked
-
all relevant information travels automatically with the keys
-
the service team has real-time visibility of incoming jobs
What Does the Customer Gain?
From the customer’s perspective, the self service kiosk provides freedom and peace of mind:
-
no waiting
-
no time pressure
-
no awkward key handovers
Customers can focus on their day knowing that:
-
their keys are stored securely
-
service can begin immediately
-
the entire check-in and check-out process is transparent and reliable
What Does Hiteh Autocenter Gain?
For Hiteh, the kiosk machine brought a clear improvement to internal workflows:
-
fewer interruptions during the workday
-
better overview of the service queue
-
all essential information moves together with the keys
-
staff can focus on real work instead of solving logistics
The solution works seamlessly both with pre-arranged appointments and when customers arrive completely outside business hours.
Kiosk Machines as the New Standard in Automotive Service
Hiteh Autocenter made a conscious decision:
to offer service that truly respects people’s time — not the other way around.
Implementing a smart electronic kiosk is not just a technical upgrade. It sends a clear message to customers:
our service is flexible, reliable, and modern.
Does Your Service Follow the Clock — or the Customer?
If you’re looking for a solution that:
-
improves the automotive aftersales experience
-
reduces manual work
-
brings clarity and calm to daily operations
then the Autlio kiosk machine may be the next logical step for your business.
Want the Same Solution for Your Automotive Service?
If you want your service center to offer 24/7 key check-in and check-out, reduce queues, and streamline workflows, the Autlio self service kiosk is ready.
👉 Contact us and let’s discuss how a kiosk machine can be tailored to your automotive service needs.
Autlio – smart kiosk solutions for modern automotive self-service. 🚗🔑