BM Auto
Service
About
BM Auto is a professional BMW car service center offering a wide range of maintenance and repair services. Known for reliability and customer care, BM Auto aims to make vehicle servicing as smooth and flexible as possible for its clients.
Challenge
BM Auto wanted to offer customers the freedom to drop off and pick up their vehicles outside of regular business hours. Manual key handovers and limited access to the service yard created bottlenecks and customer inconvenience.
Solution
With Autlio’s smart key locker and integrated gate access system, BM Auto now provides 24/7 vehicle drop-off and pick-up. The smart locker handles both key exchange and payments, while the Autlio solution also controls gate access. Customers enjoy full flexibility, and BM Auto benefits from reduced administrative work and improved customer satisfaction.
Results
The introduction of the smart key locker has significantly improved operational efficiency at A1 Autokeskus. Customers now enjoy the convenience of accessing services at any time, leading to increased satisfaction and loyalty. The system has also reduced staff workload related to key management, allowing employees to focus on core service tasks.
+1,200
Requests per Week
+760
New Clients per Month
+480
Remote Sales Experts
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Ralph Edwards
Head of Marketing
